Business negotiations will never match the intensity of hostage situations, where emotions are running at 11 out of ten and it's literally a case of life or death. But with a little adaptation, the frameworks that get results in these extreme circumstances can be just as applicable to our everyday dealings with colleagues and clients. In this masterclass, Simon Horton, author of The Leader’s Guide to Negotiation, provides a practical summary of the tools and techniques that can be used to transform friction flashpoints into win-win situations.

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